The Kindness Company
The Kindness Company

FAQs

Manage My Subscription with Appstle

Review and update your shipping, billing, contact information, and subscription of Crochet Nation & Knit Nation by following the steps below. 

Note: Subscribers of Crochet Nation may have subscribed with Recharge or Appstle. If you're not sure, check your confirmation email from your order and you'll find the link to manage your subscription. You can also find instructions to manage your subscription with Recharge lower on this page.

You can access and manage your subscription through here,
https://www.thekindnesscompany.com/apps/subscriptions/cp/getmagiclink#/subscriptions/list

It will ask for your email address where you will be sent a magic link.



Check your inbox for an email with subject, "Magic link to manage your Subscriptions"



Click on the Manage Subscription button and sign in either with your Shop account or email address,


Enter the code sent to your email,



Once logged in, click on "Subscriptions" on the top menu.


You can then View Details, where you can change shipping address, view the upcoming order, pause, or cancel your subscription.


Manage My Subscription with Recharge

Review and update your shipping, billing, contact information, and subscription of Crochet Nation by following the steps below. 

Note: you may have subscribed with Recharge or Appstle. If you're not sure, check your confirmation email from your order and you'll find the link to manage your subscription.

You can access and manage your subscription through here: 

It will ask for your email address where you will be sent a code to enter.


Enter the code sent to your email,




Once logged in, you can then make changes to your payment method, shipping address, name, email address, etc.

If you are unable to log in or would like further assistance, reach out to our Kindness Team at [email protected]

No! We’re just a family on a mission to share warmth and kindness through active hobbies - and we're so happy and proud to be part of such an active and wonderful community!

If you haven't received an item or have any questions or concerns, just reach out to The Kindness Team at [email protected] and a real person will be happy to help you to make sure that all your questions and concerns are addressed.

We know trust is earned, not given, so don’t take our word for it. We've had over a thousand reviews, so see what some of our happy customers have to say below! ❤️ 

You can also rest easy knowing that your payment information is safe and secure as Shopify and our store are are PCI compliant - which is an international rating system used to assess the security of a website. You can rest assured that we are using the gold standard of security for ecommerce websites. See more here: 
PCI Compliant Hosting Provider, Web Hosting Service by Shopify. - Shopify


Packages typically arrive within 8-22 business days from the date of shipment.

Delivery times vary depending on the destination and unexpected delays with USPS. 

If you've waited more than 22 business days from your ship date, then please reach out to The Kindness Team at [email protected]. Please include your shipping address, so we can ensure your item(s) are being shipped to your desired address.

Packages that have not been received by 22 business days after shipping will be reshipped once the address has been confirmed. Reach out to The Kindness Team at [email protected] if this applies to you.

This is a monthly print publication, we ship at the beginning of the month for everyone who signed up for their subscription before the start of the month - and the second weekday after the 15th for those that ordered between the 1st and the 15th. Like most magazines, we charge in advance so we can plan print runs, manage distribution, and make sure each issue arrives smoothly to our readers. This helps us keep costs down for subscribers.

USPS typically completes delivery between 8-22 days from the shipment date.

You ordered between the 1st and 15th of the month. Then, your paper was shipped in the first weekday after the 15th and should arrive 8-22 business days later.

You ordered between the 16th and the 31st of the month. Then you paper was shipped at the beginning of the next month and should arrive 8-22 business days later. 

If you think your paper is lost, then reach out to The Kindness Team at [email protected] with your shipping address. We'll get back to you within 24 hours to confirm your shipping address and help you. If your address is correct and your paper still hasn't arrived 22 business days after shipment, we'll reship you a new paper free of charge! 


If you've ordered a back issue (an issue outside of the subscription), then our fulfillment team will ship your package within 3 days (typically 24-48 hours) and it will be marked as "Shipped" in Shopify. USPS typically completes delivery within 8-22 business days from the shipment date.

Delivery times vary depending on the destination and unexpected delays with USPS. 

If you've waited more than 22 business days from our ship date, then please reach out to The Kindness Team at [email protected]. Please include your shipping address, so we can ensure your item(s) are being shipped to your desired address.

Packages that have not been received by 22 business days after shipping will be reshipped once the address has been confirmed. Reach out to The Kindness Team at [email protected] if this applies to you.

Step 1: Access your cart by going to the homepage, then click the cart in top right corner (see image below).
Step 2: You can edit your cart there and check out. 



One-Time Purchase
Some items in our store may be offered to you as a subscription or a pre-order. This One-Time Purchase cancellation policy only applies to one-time purchases and does not apply to Subscriptions or Pre-Orders (see below for information on both, respectively). 

One-Time Purchase Orders can only be canceled before they have been dispatched. You can cancel in your confirmation email or contact The Kindness Team at [email protected] for assistance. If your order has already been processed for shipment, please refer to our returns policy for further instructions.

Subscription & Pre-Orders
Some items in our store may be offered to you as a subscription or a pre-order. The following cancellation policies lay out how you can change or cancel these kinds of purchases.  

Subscriptions 
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

You may cancel a subscription and receive a refund of your payment for the product as well as shipping and handling, only if the first item in your subscription has not been processed for shipment.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it, but you will continue to receive the product for the remainder of the period you paid for. Cancellation will stop your subscription from renewing. E.g., if you have paid for a subscription which includes pre-paid items, for instance, an annual subscription, then your cancellation will not cancel the items paid for within that subscription that you have yet to receive. Furthermore, the cancellation will not entitle you to a pro-rated refund for those items that you have yet to receive.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. You can also see the FAQ item Manage My Subscription: Update Shipping, Billing, Pause, or Cancel for links and instructions. If you have difficulty accessing the platform to manage your subscription, then contact [email protected] and a member of our team will provide you with the direct link to manage and update your subscriptions.

See our returns policy for more details on returns and refunds. 

Pre-orders 
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 

You can cancel a partially paid pre-order order that has not yet been fulfilled. You can cancel in your confirmation email or contact The Kindness Team at [email protected] for assistance. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

One-Time Purchase
Some items in our store may be offered to you as a subscription or a pre-order. This One-Time Purchase cancellation policy only applies to one-time purchases and does not apply to Subscriptions or Pre-Orders (see below for information on both, respectively). 

One-Time Purchase Orders can only be canceled before they have been dispatched. If your order has already been processed for shipment, please refer to our return policy for further instructions.

Subscription & Pre-Orders
Some items in our store may be offered to you as a subscription or a pre-order. The following cancellation policies lay out how you can change or cancel these kinds of purchases.  

Subscriptions 
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

You may cancel a subscription and receive a refund of your payment for the product as well as shipping and handling only if the first item in your subscription has not been processed for shipment.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it, but you will continue to receive the product for the remainder of the period you paid for. Cancellation will stop your subscription from renewing. E.g., if you have paid for a subscription which includes pre-paid items, for instance, an annual subscription, then your cancellation will not cancel the items paid for within that subscription that you have yet to receive. Furthermore, the cancellation will not entitle you to a pro-rated refund for those items that you have yet to receive.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. If you have difficulty accessing the platform to manage your subscription, then contact [email protected] and a member of our team will provide you with the direct link to manage and update your subscriptions.

See our returns policy for more details on returns and refunds. 

Pre-orders 
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

We're a monthly periodical and it looks like you signed up for our subscription which gives one issue every month - starting with the next issue that is released. If you sign up before the first issue is released, then you will get Issue 01 in your subscription.

You might think, "I understand, but I just signed up and I want to start from the very beginning." We get it. It's not often that we sign up for a periodical around the time that the first issue is released. If I sign up for National Geographic today, I'll receive the issue released next month. They won't send me Issue 01 and, in this case, I wouldn't expect it. It was released September 22, 1888! Now, to be fair, we didn't start publishing this paper over 100 years ago, but the same principle applies. Every subscriber gets the next issue that's released - or can look to purchase back issues (sometimes from the original publisher, but normally on the secondary market). If you know someone who got the first issue in their subscription, that's because they signed up before a single issue was printed.

There's a lot of added difficulty and cost associated with printing and shipping back issues. It's more costly to print, store, and ship these individual back orders which is why they cost more than new issues that are shipped to subscribers each month. We do appreciate that we've recently started our publication and want to make it possible for members of our community to start from the very beginning with Issue 01 if they really want, so we have made them available for purchase and you can purchase those back issues on our website. We're really happy that each issue is being received so well and are continuing to put all the heart and care into producing something wonderful for each member of our community to look forward to every month.

Currently, we are working on integrating PayPal as an acceptable payment method for our subscriptions. As of now, PayPal is only accepted for one-time purchases, not subscriptions. In the meantime, please use other available payment methods. We will notify you once PayPal becomes a viable payment option for subscriptions.

Yes, you can switch your billing to an annual subscription. After placing an order for an Annual Subscription, inform us immediately so we can cancel your current monthly subscription. This will prevent you from receiving duplicate copies of each issue - and you'll save about 50% on your shipping for the year!

Currently, we do not offer a non-renewing annual subscription option. However, you can purchase a standard annual subscription and then use the link in your confirmation email to cancel the auto-renewal, ensuring that the recipient receives the magazine for one year only, without renewal at the end of the term.

PS. Make sure to input your billing and their shipping address! 
If you forgot to or it changes, you can always update billing, shipping, or anything else by using that link in your confirmation email or using the link and instructions in our FAQ: Manage My Subscription: Update Shipping, Billing, Pause, or Cancel